ATLANTA — One of America’s most popular fast-food chain has its first new permanent menu item since 2016. On Monday, Atlanta-based Chick-fil-A said its mac and cheese item is now available nationwide. The item is available as a side option with any lunch, dinner, Kid’s Meal or catering order at Chick-fil-A. Participating restaurants across the country will also begin offering Frosted Caramel Coffee, a new seasonal, sweet treat.
Chick-fil-A said the item is a classic macaroni and cheese recipe, featuring a blend of cheeses including cheddar, parmesan and Romano. It is baked in restaurant each day.
Mac & Cheese was tested in five markets and passed with flying colors. “We have a very high bar when it comes to adding a menu item,” said Amanda Norris, executive director of menu and packaging, “but the feedback from our customers in the test markets made this decision easy.”
Frosted Caramel Coffee combines Chick-fil-A’s custom blend of cold-brewed coffee with vanilla Icedream dessert and caramel syrup. This seasonal offering will be available until Nov. 9 or while supplies last.
The Atlanta-based fast-food chain is a family-owned and privately held restaurant company founded in 1967 by S. Truett Cathy. Chick-fil-A has more than 2,400 restaurants in 47 states and Washington, D.C.
Earlier this year, the American Customer Satisfaction Index once again chose Chick-fil-A as the nation’s favorite restaurant for the fourth consecutive year. The index is based on input from nearly 23,000 consumers. The chain scored an 86 on the 100-point scale, down one point from last year.
Consumers also voted Chick-fil-A No. 4 in Harris Poll’s annual corporate reputation survey, ranking the company 4th out of 100 in 2018. Chick-fil-A was also recognized for customer experience again in the 2018 Temkin Experience Ratings survey, was named “Best Franchise Brand” in 2018 by Airport Revenue News and was named one of the top 100 best places to work by Glassdoor in 2017.
Chick-fil-A reported more than $10 billion in revenue in 2018, which marks 51 consecutive years of sales growth.
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